Frequently Asked Questions
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US, China, Belgium, Malaysia and Korea. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 5 - 15 business days for delivery in the United States, and 10-30 business days for international orders (depending on location).
Q. How long will it take to receive a tracking number?
A. It will take usually between 24-48 hours
Q. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q. Is shipping really FREE?
A. It depends on the total order value. Most items ships free.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends on your locations, custom rules vary from country to country.